Frequently Asked Questions
Ordering
Where is my order confirmation?
Where is my order confirmation?
Following a successful purchase our online system automatically sends an email confirmation of your order to the email address you provided. Please check your junk mail if you have not received it.
Can I add to an order already placed?
Can I add to an order already placed?
Yes, but only if it hasn't been shipped. Please phone us on (07) 838 9383 to check the status of your order.
Shipping
How long will it take to receive my order?
How long will it take to receive my order?
See our Shipping and Delivery page for full details on our delivery times and prices.
When will my order be dispatched?
When will my order be dispatched?
We aim to ship your order on the same day if made before 2.30pm. We will contact you if there are any delays to your order being dispatched. We ship Monday to Friday (excluding public holidays).
Can my order be left with no signature required?
Can my order be left with no signature required?
Yes, all parcels are sent with no signature required on delivery. If you are concerned about security please provide details on the best place to leave your parcel, or request a Signature Required for delivery. You can add these instructions at check-out.
Where is my order confirmation?
Where is my order confirmation?
Following a successful purchase our online system automatically sends an email confirmation of your order to the email address you provided. Please check your junk mail if you have not received it.
Where are my tracking details?
Where are my tracking details?
Once your parcel has been picked up, you will receive an email from the courier with a link to your tracking details. Please check your junk mail if you haven't received it.
Do you do international shipping?
Do you do international shipping?
No, we only ship to New Zealand addresses.
Other
I've purchased an Custom Edible Icing Image - how do I send my image to you?
I've purchased an Custom Edible Icing Image - how do I send my image to you?
Simply reply to the confirmation email you'll receive following check-out and attach your image file. Don't forget to include any requirements such as message, font, colours, size etc. Images cannot be uploaded via the website.
An item is showing as out of stock. Will it be available in store?
An item is showing as out of stock. Will it be available in store?
No, if an item is out of stock online it will not be available in our retail store.Â
Do you deliver inflated balloons in Hamilton?
Do you deliver inflated balloons in Hamilton?
No, we currently don't offer a balloon delivery service for inflated balloons.
